On the login page of the portal (see “How do I log in to the portal?” below), you will be asked to enter an activation code. This code is provided in the invitation email sent to you after a user from your institution creates your account. 

If the code you enter is valid, you will have to wait for an admin from your institution (or another user with the access management role) to validate the activation of your account. You will be notified by email when this is done and will then be able to access the Supervision portal. 

The activation code provided in the invitation email is valid for only 24 hours. If it expires before you are able to use it, you can request a new code from your institution’s admin (or another user with the access management role). 

Validation is necessary to verify that the account was activated by the person to whom the invitation email was sent. 

If you provided your national registration number for the creation of your account and subsequently activate the account by connecting to the portal using your Belgian eID card (via CSAM), validation will take place automatically. You will immediately be granted access to the portal without having to wait for validation by your institution’s admin (or another user with the access management role). 

You can request a new activation code from an admin at your institution (or another user with the access management role). Activation codes can be re-generated upon request in the Supervision portal. 

If this is not possible or if your institution does not have a designated admin or a user with the access management role (any longer), please contact [email protected]. 

No. If you use the same login method for both OneGate and Supervision, your identity is automatically authenticated for both applications, regardless of which you logged in to first. 

For example, if you log in to Supervision with a digital certificate and then go to OneGate, you need only click on the button to confirm your connection and automatically log in. You will not be required to re-enter your login credential

To access your account, you will need the following: 

• the 13-digit NUIN (“national unique identification number”) sent to you by email after your first connection to Supervision, immediately after registration, 
• the password you chose upon registration, 
• access to the email account provided during registration.

Please follow these steps: 

1. Connect to the Supervision portal using your new certificate. 
2. Click on “Already registered account? Click here to login”. 
3. Enter your NUIN and password. 
4. Check the email account you used to register. You should have received an email with a single-use password. 
5. Enter the password provided to access the Supervision portal. 

Yes. Your user accounts for Supervision and OneGate are two distinct accounts and need to be created separately. 

However, please note that your access rights to your institution’s OneGate reporting and filings are managed exclusively through your OneGate account and are automatically used for your Supervision account. 

User access rights for reporting and filings are configured solely in OneGate. To request changes to your access rights in Supervision, contact a OneGate administrator for your institution. 

• The list of OneGate (and Supervision) admins for an institution for which you have access in the Supervision portal can be viewed in your Supervision profile. 
• If your institution does not yet have a OneGate administrator, follow the procedure described on this page to designate one. 

The Supervision admin (or another user with the access management role) at your institution is responsible for managing user access rights to the portal’s functionalities. Please contact this individual to request any changes to your access rights. 

The list of Supervision and OneGate admins for the institution(s) for which you have access can be viewed in your profile. 

Ask your institution’s admin to assign you the admin role for the Supervision portal. If this is not possible, you can always contact [email protected]

The reporting visible in Supervision is the same as that to which you have access in OneGate. If you wish to view these documents, you need to: 

• have an active OneGate account with access rights for (prudential supervisory) reporting and 
• use the same connection method for Supervision and OneGate. 

If you meet these conditions and still do not see anything in the Supervision portal, please contact [email protected]. 

No, both the list of auditor filings and the content thereof can be accessed only by the auditor, in the REV domain.  

By default, an admin has access to all portal functionalities, while a non-admin may only access certain functionalities (including user access management). 

The NBB requires every institution to have at least one valid admin at all times, to ensure that at least one user per institution always has full access to the portal’s functionalities. 

It should be noted that as an admin, you do not, by default, have access to all of your institution’s reporting and filings. Access rights to the latter are managed in OneGate, where the data are collated. 

In this case, the user will be notified by email of the refusal and will not be able to access the Supervision portal for your institution. The profile in question will be marked as “rejected”. 

You can do two things with a rejected profile:  

• generate another invitation email with a new activation code, to be sent to the same or a different email address, or 
• delete the profile. 

No. The same user can be both a Supervision admin and a OneGate admin for a given institution, but this is not necessarily the case. 

Moreover, Supervision admins can be created directly in the Supervision portal by other admins, while OneGate admins are created outside OneGate via a separate procedure, outlined on this page. 

 An institution must designate at least one OneGate admin to manage access rights for users connecting via CSAM/eID. 

If you will be away for several days and would like others to take over your access management role, you can easily add access management rights to one or more profiles for the duration of your absence. All you need to do is rescind them when you return. There is no need to designate a user as an admin for purposes of managing user access. 

Without a OneGate administrator, it is not possible for your institution to manage user access to OneGate and to invite people to connect to the application using a Belgian eID card (via CSAM). 

A specific procedure, separate from that used for the Supervision portal, must be followed to designate new OneGate admins for your institution. This is described on the OneGate web page.

The procedure to designate a OneGate admin, as described on this page, is applicable only to Belgian institutions. [email protected] for assistance if your institution is unable todesignate a OneGate admin.

It is not possible to convert an existing OneGate user account linked to a digital certificate to a CSAM account or vice versa. 

However, you can ask your OneGate/Supervision admin to create a new account for you, which you can then activate using CSAM. The administrator will then need to configure your access rights to the institution’s reporting. 

If you use a digital certificate to access the reporting of different institutions, you should ask the admin of each institution concerned to create a new account for you, all of which should then be activated via CSAM. 

Yes. An institution’s OneGate admin can choose to grant a user read-only or write access to each “report” in the application. 

To do so, they simply need to open the user’s profile in the user management tool (available only to OneGate admins) and select or deselect, in each domain, the reporting to which the user is (or is not) granted access and, for each selected type of reporting, indicate whether the user should have read-only or write access. 

It is not possible, however, to grant access only to specific versions of a document or reporting periods. When access is granted to a report, the user can view all existing versions of the document (and the related forms) in OneGate. 

Please follow the steps below: 

1. Go to the OneGate website. 
2. Select the relevant document under the “Reportsing” menu (you can view reporting by domain or by due date). 
3. Select the relevant reporting period (this is only applicable if you are viewing reporting by domain and if the reporting frequency is not “only once”). 
4. Open the relevant form by clicking on its name (“qualitative” reporting never contains more than one form, to which you can upload the relevant documents). 
5. Upload the necessary documents to the form (a mandatory main file and any attachments). 
6. Close the form (once closed, the form can no longer be modified). 

Info

For reporting submitted “on demand” (i.e. “occasional” reporting in the eCorporate application), you must create a new form.  

To do so, select the report and the current month (you cannot create a new form for previous months). Then click on the “New” button on the right-hand side of the screen and the name of the form. Confirm the creation of the form in the window that opens and follow steps 4 to 6 above. 

Only once” and “ongoing” reporting in Supervision form the object of a single OneGate filing. However, “ongoing” reporting must be updated in OneGate each time the reported data change. 

To do so, go to OneGate, select the reporting in question and the form, and click on “Reopen”. Make the necessary changes to the form and close it again. 

It should be noted that “ongoing” reporting is the only type of reporting that can be reopened by users. All other reporting can only be reopened by the NBB, upon request. Please also note that the “ongoing” reporting frequency is indicated as “only once” in OneGate. 

“Only once” and “ongoing” reporting in Supervision form the object of a single filing in OneGate. However, “ongoing” reporting must be updated in OneGate when the reported data change. 

To do so, select the reporting concerned in OneGate and the form, and click on “Reopen”. Click on the form to open it, make the necessary changes, and then close it. 

It should be noted that “ongoing” reporting is the only type of reporting that can be reopened by users. All other reporting can only be reopened by the NBB, upon request. Please also note that the “ongoing” reporting frequency is shown as “only once” in OneGate. 

Unfortunately, this information is only available if you have activated an account on the Supervision portal AND have access for the institution in question. Go to your account profile to see the list of institutions for which you have access and their OneGate and Supervision admins. 

If you do not have access to the Supervision portal for the institution concerned, you should contact that institution to find out the identity of the admin(s). 

Should you still be unable to identify the admin(s), please contact [email protected] of [email protected] depending on the application to which your problem relates.