Exchanging damaged euro notes
In some cases, damaged euro notes can still be exchanged. The conditions are set out below.
![Damaged banknotes](https://www.nbb.be/sites/nbb.be/files/styles/figure_full_width/public/media/damaged-10-euro_1_0.jpg?itok=5OR7Bs8g)
Exchange by post
For information on sending your values, please refer to the instructions of bpost.
Volume | < 3000 euro per month ≤ 10 000 euro per calendar year |
Charges | Free |
Payment | By transfer |
Request | Send the completed form along with a (double-sided) copy of the ID card of both the applicant and the beneficiary, as well as proof that the account belongs to the applicant (a bank statement or a photocopy of the bank card), to the Central Cash Office. |
CONDITIONS | The damage is accidental. More than half of the banknote still remains. |
Standard exchange
Volume | < 3000 euro |
Charges | Free |
Payment | Immediately at the counter In cash (transfer is not possible) |
CONDITIONS | The damage is accidental. More than half of the banknote still remains. No form (except in the case of serious damage). |
Exchange of large amounts
Volume | ≥ 3000 euro |
Charges | Free |
Payment | < 10 000 euro: Immediately in banknotes and coins ≥ 10 000 euro: Postponed in banknotes and coins |
CONDITIONS | The damage is accidental. More than half of the banknote still remains. A declaration of origin must be completed. |